Store Policies


Our stores frequently offer sales on specific merchandise, except our Outlet Center where goods are sold by the pound. Visit our Discounts / Special Offers page to see today’s special or friend us on Facebook @mersgoodwill for daily sale alerts. Sorry, no price adjustments will be given. Sale merchandise is not returnable.

Goodwill reserves the right to decline any return that does not meet the above criteria.

Return Policy

To better serve our customers we offer the following return policy:

  • A photo ID is required for any return.
  • All merchandise can be returned up to 14 days after original purchase to any MERS Goodwill store
  • The original receipt is required
  • All items to be returned must have the original barb and/or price tag attached
  • Merchandise must be returned in the same condition in which it was purchased
  • Sales items cannot be returned
  • NO returns on AS-IS merchandise