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Services FAQs

Frequently Asked Questions

Q: How long has Goodwill been in the business?
MERS/Missouri Goodwill Industries has been in business since 1918 providing individuals with barriers to employment an opportunity to work and live more independently in the community. The Contract and Business Services Division has been actively involved and servicing the community since 1985.

Q: Can your janitorial division provide and stock our facility with paper towels, toilet paper, soap and other necessary supplies?
Yes, MERS Goodwill Janitorial can supply and re-stock your company with all the necessary paper products, soaps, liners and any other items needed to complete the job.

Q: Do you provide your own cleaning equipment?
We provide all the standard equipment necessary to clean our customer’s facility.

Q: Do you provide free estimates?
All estimates are free-of-charge. Whether through our Janitorial or Business Services Division, once we are able to secure and evaluate all the necessary information we can generally provide you with a bid / proposal within 48-72 hours.

Q: Are your janitorial employees in uniform?
All our cleaning personal will be in a MERS Goodwill shirt, T-shirt, golf shirt or apron. They will also be required to have an employee badge in their possession while on site.

Q: Will we be required to sign a service contract?
We think it is in the best interest of both parties to have an agreement which details our specific contractual arrangement. The initial contract is typically written for one-year, with renewal options.

Q: What type of people do you hire?
We are selective in our hiring process. We require that all our employees take a drug test and we conduct a criminal background screen on each potential applicant. We look for individuals who have a good work ethic and a willingness to go that extra mile to get the job done.